Privacy Policy

Subscribe My Car is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Subscribe My Car manages personal information. It is structured as follows:

Personal information Subscribe My Car collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Subscribe My Car and complaints
Changes to Privacy Policy

1. Personal information Subscribe My Car collects

The main types of personal information Subscribe My Car collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Subscribe My Car such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Subscribe My Car's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Subscribe My Car's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Subscribe My Car's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Subscribe My Car.

Subscribe My Car collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Subscribe My Car keeps of telephone calls, or emails received, or messages sent to Subscribe My Car or posted on Subscribe My Car's pages on social media);
Subscribe My Car's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Subscribe My Car collects personal information in connection with running its business directly from the individual concerned. On occasion Subscribe My Car may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Subscribe My Car stores personal information in electronic and paper form.

Subscribe My Car uses and discloses personal information as follows:

to source vehicles and sell them to Subscribe My Car's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Subscribe My Car's customers and prospective customers;
to obtain products, services or information from Subscribe My Car's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Subscribe My Car knows about them);
to operate and manage Subscribe My Car's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Subscribe My Car. For example, Subscribe My Car may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Subscribe My Car also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Subscribe My Car uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Subscribe My Car uses in the operation of the computer program is browsing history on Subscribe My Car's websites, name, contact information, and other information you may input into Subscribe My Car's websites. The level of human oversight Subscribe My Car provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Subscribe My Car's staff.

4. Cookies

Subscribe My Car uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Subscribe My Car's web server. Subscribe My Car may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Subscribe My Car's platforms and those social media platforms. Subscribe My Car's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Subscribe My Car's website.

5. Links to other websites

Subscribe My Car's website may contain links to third party websites. Subscribe My Car does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Subscribe My Car and do not wish to receive these communications from Subscribe My Car in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Subscribe My Car.

7. Overseas transfers

Subscribe My Car's website/s are hosted in Australia. On occasion, a third party service provider Subscribe My Car engages or that Subscribe My Car is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Subscribe My Car holds about them by contacting Subscribe My Car during business hours on 03 8725 1900 or via the contact page.

Subscribe My Car may require an individual making a request to verify their identity before processing their request.

Subscribe My Car will aim to respond to all requests promptly and within 30 days.

Subscribe My Car may refuse a request where permitted or required by law. Subscribe My Car will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Subscribe My Car and complaints

If you have any queries, concerns or complaints about how Subscribe My Car handles your personal information please contact Subscribe My Car during business hours on 03 8725 1900 or via the contact page. Subscribe My Car may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Subscribe My Car can understand the nature of your concern. In most cases, Subscribe My Car will ask that you put your request in writing.

Subscribe My Car takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Subscribe My Car's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 8725 1900
Mailing Address: 2-12 Clyde Rd, Berwick, VIC, 3806

10. Changes to Privacy Policy

Subscribe My Car may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.